Empire Truck Lines - Mission Statement
Empire Truck Lines has been in business since 1975 and continue to build the business upon the values of integrity and fairness. Even though our business has grown and diversified, we are still a provider of service, whether it be service provided for transportation of goods, container yard facilities, or our trailer repair facilities.
MISSION:
To provide excellent service to our customers through knowledgeable personnel that are committed to excel in their duties. Being knowledgeable about each customer's unique needs and being proactive to those needs.
To provide a workplace where each employee feels like part of the team and is treated with fairness and respect.
To commit to a standard of excellence and to providing the tools that are necessary to maintain and improve this standard.
We will achieve this mission by utilizing the following guidelines:
-
Be open, aware and responsive to the needs of our customers.
-
Strive to achieve the goals of our customers through tailor-made service to each customer, through communication and teamwork.
-
Constantly improving the quality and timeliness of our services, documentation and communications.
-
Maintain a climate that stimulates the individual, helps people in their job performance, and encourages a positive attitude.
Through fulfillment of our mission, we will develop strong customer relationships and employee satisfaction. This will contribute to the ongoing success of Empire Truck Lines.